WAXHAW, NC – For more than two decades, Charlotte Heating & Air has provided an honest and valuable service to Charlotte and surrounding cities. Providing residential and some commercial heating and air services, the company takes pride in bringing customers a personal and trustworthy experience when servicing, replacing, or installing systems.
Caleb Hudson of Charlotte Heating & Air said that establishing and maintaining trusting relationships with clients is a cornerstone of the company’s business practices.
“We do a lot to make sure that our clients understand what’s going on,” said Hudson. “We will explain everything that’s happening with their systems. If we mess up on something, we will go to the homeowner and tell them that we did something wrong, that we diagnosed it wrong, and we will figure out what it is instead.”
Hudson said that the honest approach employed by his father, Charlotte Heating & Air founder Keith Hudson, established the upfront nature of the company’s practices, maintaining the trust and reputation that the company has today with their clients.
“We believe that there’s a right way to do business,” he continued. “We fix it when we can, and when they need a repair we do the best job that we can. We want to make sure that we are doing a good job and leaving the house better than we found it. Whether it is a repair or replacement, we want to leave the customers comfortable and leave as little of a sign that we were there as possible.”
The Hudsons know the value of a good reputation in a business like heating and air. Caleb Hudson said that the best compliment that the company can get is to be recommended by clients. He said that it is an honor to arrive at a customer’s house and hear that they found out about Charlotte Heating & Air from another satisfied customer.
Charlotte Heating & Air aims to treat their staff and their customers like family. Hudson said that the structure of the company intentionally allows for that kind of personal approach.
“We are family focused, and we have family values,” said Hudson. “We bring those values to the way we treat the people who work with us. Since we’re small, our company is personal and we are personal with our clients too. Our clients see the same few faces every time.”
This family owned and operated business strives to find the perfect balance of personalized service and professionalism. Never upselling parts and service, Charlotte Heating & Air promises to be there for you whenever you need their service. For more information on Charlotte Heating & Air and the services that they provide, visit their website at charlotteheatingair.com or call (704) 330-3177.
